The TUI flight was en route to Gatwick when the pilot made the decision to divert after a pair of passengers were found smoking in the airplane toilet – it was the beginning of a 17-hour ordeal
A passenger has recounted his 17-hour ordeal after their plane was diverted due to a couple smoking onboard. Brit Terry Lawrance, 66, said it was like a “war zone” with passengers camped out on rows of airbeds, after his flight home from Cancun, Mexico, on was grounded.
About an hour after take-off on July 8, the captain of the London Gatwick-bound TUI flight announced two passengers had been smoking in the toilets, and that if it continued, he would have to divert. After another three and a half hours, the captain announced the plane would now be diverting to Bangor International Airport, Maine, US.
They landed at 21.30pm local time – and the two alleged smokers were turfed off the flight.
But Terry said the other passengers sat in their seats for another five hours and even taxied to take-off, before the flight was abandoned as the original crew were not able to continue to operate the rest of the flight back to Gatwick due to legal working hours.
Consequently, a relief flight was readied immediately, and a new crew were dispatched from the UK to the US to fly everyone back.
The passengers were then kept in a room – which Terry claims is part of the military airbase section of the airport – for over 15 hours while the airline works to sort a relief crew.
A flight to take passengers home to Gatwick eventually took off at 15:00 local time (20:00 BST) on Wednesday 9th July – with all passengers now safely home.
Videos taken by Terry show rows of beds as passengers awaited updates, whilst another video shows vehicles approaching the plane after touching down in Bangor.
Terry said: “We were there for over 12 hours – it all went pear shaped. Everybody was fed up. In fairness, they started bringing out airbeds, but it was like free-for-all for vultures.
“It was like a warzone in a lounge – rows and rows of beds. All our luggage was still on the plane whilst we waited. TUI told us a relief crew was being sent from the UK because the current crew had used up their hours.”
Tracking on Flightradar24 shows the plane turning back towards Maine, shortly after entering Canadian airspace.
Terry said: “After an hour the captain came on and said someone had been smoking in the toilet – he read the riot act and said if it continues, we’d have to divert.
“About three hours later, around the border with Canada and he came on to let us know that the plane was being diverted to Bangor, Maine.
“Once we landed, they removed the two passengers. They were obviously drunk, and he basically assaulted his partner. The captain then said we’d be getting going again once the paperwork has been done.
“We were sat on the plane on the ground for five hours – the plane started taxing again and we thought ‘great’ and then they said there was a problem with flight plan, and we have to get off. Next thing, we’re not going anywhere, and we’ve got to stay in this small lounge.
“We waited six or seven hours before we were offered a drink.”
TUI declined to comment.