Ryanair had said that 206 million of its passengers already use digital boarding passes, meaning that around 40 million journeys could be disrupted once the new rule kicks in
Fears are growing that people who struggle with technology could be blocked from boarding Ryanair flights.
The budget airline confirmed earlier this week that it will move to 100 per cent digital boarding passes from November 12. That means passengers who have bought tickets will not be able to download and print them prior to getting to the airport. This is an option that 20% of Ryanair passengers currently choose, according to the airline.
Ryanair had said that 206 million of its passengers already use digital boarding passes, meaning that around 40 million journeys could be disrupted.
The company’s boss, Michael O’Leary, said that his 86-year-old mother uses the Ryanair app to travel. However, the move has been met with criticism, with a number of campaign organisations accusing the airline of ageism.
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Groups including Age UK and Silver Voice said the move will make flying harder for those who don’t have access to a smartphone or who struggle with technology.
Dennis Reed, director of Silver Voices, told The Telegraph: “It’s a disgraceful move. They are effectively saying they don’t want older people as passengers. There’s a strong argument to say that it’s discriminatory.”
A number of concerned readers have written to the Mirror to express concerns about the change. One told us: “I have elderly in-laws who live in Spain. They won’t be able to download anything onto their phone. They’re not tech savvy, so what will happen when they travel to the UK? I appreciate the need to utilise technology, but that will not work for a lot of passengers.”
Another added, “This seems discriminatory to people, such as the elderly, who, for various reasons, are not able to use smartphones. By Ryanair’s own admission, some 10% of passengers do not use smartphones currently for boarding passes. It may backfire. Ryanair will lose these customers who will turn to alternative providers without such a policy.”
Mr O’Leary, who is 64 years old, was quick to downplay such fears. He said: “I’m old, and I travel from Ryanair on a very, very regular basis, and I use the Ryanair app, it is pretty simple, pretty easy to use.”
For those particularly concerned about the change, Mr O’Leary said that airline would be flexible, promising that “nobody would be cut off at the knees.” He said that it would be “reasonably forgiving” of people showing up with paper boarding passes through Christmas and into January, Belfast Live reported.
“The critical thing: If you’ve checked online before you get there and you lose your phone, we’ll have your name in the system,” he said.
“We will manually board you at the boarding gate so if your phone goes off, you lose your phone, your phone gets stolen, it is not going to make any issue as long as you checked in online before you got the boarding gate, which, by the way, would eliminate all the check-in fees at the airport.”
Mr O’Leary argued that it was patronising for people to suggest that the elderly would not be able to cope with the change.
“Actually, what you find is the old people firstly just get their kids or grandkids to make bookings for them, and then pretty quickly they’re adopting it themselves. And it is slightly patronising, this notion that old people can’t and won’t move to mobile technology or to the apps,” he said, Mail Online reported.
The change has been delayed by a week to November 12, to avoid UK and Irish half-term.
Ryanair chief marketing officer Dara Brady said: “To ensure a seamless transition to 100 per cent digital boarding passes for our customers, we will make the switch from November 12, which is traditionally a slightly quieter time for travel following the busy mid-term break period.
“Ryanair’s move to 100 per cent digital boarding passes will mean a faster, smarter, and greener travel experience for our customers, streamlined through our best-in-class “myRyanair” app, where passengers will also benefit from helpful in-app features, like Order to Seat and live flight information.”
Ryanair’s move to fully digital boarding passes follows other key ticket industries (such as festivals, music, and sport events) which have successfully switched to digital-only ticketing.