The budget airline is making a big change to tickets at most airports
Ryanair is set to make a significant change to its ticketing system, effective from November 12. Starting from this date, the airline will only issue ‘100% Digital Boarding Passes’ (DBP), and physical tickets will no longer be accepted at most airports.
This scheme, initially scheduled for May 2025, seeks to help eliminate certain charges and save around 300 tonnes of paper each year, while allowing travellers to receive direct flight updates. But if you’re concerned about the practical aspects, don’t worry.
The Mirror has summarised three main questions and answers regarding the upcoming change, using official information from Ryanair. You can also learn more about the boarding pass change on the airline’s website here
1. How can I get a digital boarding pass?
Ryanair passengers can check in online at Ryanair.com or via the Ryanair App, which is available on Apple’s App Store and Google Play. The Express reports that passengers should complete this process before arriving at the airport to avoid extra charges.
After check-in, a DBP will automatically appear in the Ryanair App. You should present this at airport security and the boarding gate before your flight. The budget airline stated that this method is ‘quicker, easier,’ and results in ‘less stress’ compared to using paper tickets.
2. What happens if my phone dies or I lose it before boarding?
Losing your mobile phone can be a stressful experience, but according to Ryanair’s boss Michael O’Leary, it won’t stop you from catching your flight.
In a conversation on The Independent’s daily travel podcast, he explained: “The big concern that people have is: ‘What happens if I lose my battery or what if I lose my phone?’
“…If you lose your phone, no issue. As long as you’ve checked in before you got to the airport, we’ll reissue a paper boarding pass at the airport free of charge.”
Even if your mobile runs out of juice, O’Leary pointed out that staff will have each passenger’s ‘sequence number’ at the departure gate. This means you should still be able to board without it, so ‘nobody should worry’.
Guidance on Ryanair’s website echoes this, adding: “If you have already checked in online and you lose your smartphone or tablet (or it dies), your details are already on our system and you will be assisted at the gate.”
3. What if the airport Wi-Fi is poor, or I have no mobile data?
Ryanair has reassured passengers that once they’ve completed online check-in, their DBP will be accessible offline within the Ryanair App. However, its website guidance emphasises: “All Ryanair passengers will still receive email reminders to check-in online 48 and 24hrs predeparture.
“If any passenger arrives at airport but hasn’t checked in online (having ignored these reminders), they will still be required to pay the airport check-in fee.”
Currently, the fee is set at £55/€55 per passenger for most flights. However, passengers flying out of Spain are obliged to pay £30/€30, while those departing from Austria will be hit with a £40/€40 charge.