Radio star Nikki Osborne was approached by a member of staff as she headed to the Qantas lounge ahead of her flight – and what followed left her feeling ‘angry and frustrated’
A woman has said she was left feeling ‘humiliated’ and ‘degraded’ after she was approached by an airline worker with concerns over her outfit.
Nikki Osborne has now opened up about the incident, which took place in Qantas’s Brisbane lounge. The 44-year-old was dressed in tailored white shorts, a pink lace bodysuit and a knitted white cardigan for a work trip to the Whitsundays, Australia, when she claims she was confronted by a lounge employee.
“A staff member hurried up to me, grabbed me by the arm and said: ‘Firstly, I’m a long-time fan of yours, but I’ll need you to button your cardigan up to cover yourself to protect the other cultures in the lounge,” Nikki, an Australian radio personality, wrote in her QWeekend column.
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“Other cultures I thought? All I saw in the lounge were a few FIFO workers and a mum! She was very polite about it. I however was suddenly shaken with a combination of shock, embarrassment, humiliation, anger and frustration.
“It was actually hard to process that I’d been made to feel like a tart in my hometown, in front of my male colleague too.”
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Nikki continued: “Now, I’m a born and bred Queenslander but I’ve always made an effort to dress well and be taken seriously in my profession as a radio host, writer and stand up comedian. I’m also a mother. To have a woman suggest that my choice of dress is inappropriate really hit hard.
“I was wearing tailored white shorts, a pink bodysuit with a knitted white cardigan over the top, which I had worn at work earlier that day. Do I have cleavage? Yes. Had I covered the top of it? Yes. Was that enough? Apparently not!”
According to Nikki, the airline later reached out with assurances the incident wouldn’t happen again. But she said the follow-up phone call left her feeling even more scrutinised when staff went through her outfit item-by-item.
But her faith in Qantas was restored when a flight attendant greeted her warmly by her comic persona ‘Bush Barbie’ and treated her with complete respect. “That air steward salvaged my week,” she said.
Nikki has now said that while she’ll continue flying with Qantas, she’ll think twice about what she wears in the lounge, the Daily Mail reports.
“I’ll continue to choose what is appropriate clothing to wear and steer clear of the high moral ground of the Lounge.”
According to the Qantas website, the airline declines entry to its lounge if “some items of clothing are too casual or inappropriate”.
Among the banned list are thongs, bare feet, head-to-toe gym wear, beachwear (such as boardshorts), sleepwear (such as Ugg boots), clothing with offensive images or slogans and revealing, unclean or torn clothing.
“These guidelines are intended to create an environment everyone can enjoy, so please be mindful of your choice of clothing and footwear when visiting Qantas Clubs and Business Lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney,” the website said.
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Nikki is by no means the only traveller who has come under fire for their choice of attire. A woman previously said she was “shamed” on a flight after being accused of wearing an “inappropriate” and “lewd” outfit.
Maggi Thorne, 42, boarded a Southwest Airlines flight from Orlando to Nashville when she was left shocked by the reaction to her outfit choice. The seven-time American Ninja Warrior contestant says she was approached soon after boarding by a flight attendant.
The flight attendant reportedly told Maggi to cover up, writing on X, formerly Twitter: “[Southwest Airlines] attendant just shamed me in front of passengers saying my attire wasn’t appropriate”. Maggi was wearing a black cropped top and high waisted jogging bottoms to travel, meaning most of her body was covered – apart from her arms.
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She added: “A tank top and high-waisted pants. Flight 1039. Is this really happening in 2023? The passengers around me were stunned as she shamed me for all to hear.”
Maggi said she told staff she was “not ok” with being told to cover up her outfit. The AWN star maintained there was nothing wrong with her outfit. She thinks the attendant was out of line for categorising her outfit as breaching Southwestern’s clothing policy of “lewd, obscene, or patently offensive” attire, she told Insider .
Maggi reportedly refused to cover up and complained to another crew member, adding: “When I told her I wasn’t okay, I don’t think she knew what to do. I’m not a confrontational person, but what happened isn’t okay and someone should say something about it.”
Southwest Airlines has since reached out to Thorne, offering her an apology and informing her that a complaint has been filed on her behalf.