If you love watching shows and content on the BBC you need to act fast if you’re using ageing equipment.
UK homes are being urged to ‘act now’ if they want support and guidance after a recent change from the BBC. A number of hugely popular channels have just been shut down due to the ageing Standard Definition (SD) satellite signal being switched off. This means those with older Freesat and Sky SD devices – that aren’t compatible with more modern High Definition (HD) services – won’t be able to watch channels such as BBC 1 and BBC 2.
It’s a change that’s been made to free up some much-needed space but it won’t please anyone who now suddenly finds themselves without access to the BBC.
You can check very quickly to see if you or a family member are affected by the closure. All you have to do is simply head to channel 799 on your Freesat set-top box. A message will display to advise whether your device is HD enabled or not. Sky users need to go to channel 101. If you see BBC One HD, you’re not affected.
If your box is not HD enabled, you will be affected and will need to make a change if you wish to continue watching BBC services.
To help ease the pain of the transition, a dedicated help service has been set up to advise people on what they need to keep their channel list up to date. However, this support line is closing this week so it’s vital that homes take action before lines stop taking calls on February 16.
“For any SD-only satellite device users that have not yet upgraded, we are still able to offer advice and limited support through our help scheme – however, there is very limited availability and the scheme will be fully closing from 16 February,” the experts at HD Satellite Upgrade said.
“If you still need advice or support, we would strongly encourage you to act now whilst support is available. After 16 February, no further help scheme support to upgrade will be available.”
For those no longer getting BBC, the choices are pretty simple with a new set-top box needed to regain access. Freesat customers can order a new device with these starting from around £70.
Sky has been offering free upgrades with users urged to ring 0333 759 5121 to see what the firm has on offer.
It’s worth noting that the channel switch-off does not affect Freeview so if you use that platform to watch telly you don’t need to be concerned by the changes.