Nicola Jones and David Shirley checked in at the Lyons Robin Hood Holiday Park in Wales but were asked to leave early after experiencing several issues during their stay
A family has vowed never to return to a caravan park in Wales after experiencing several issues during their stay and eventually being asked to leave.
Nicola Jones, her partner David Shirley, their three children, and other relatives arrived at the Lyons Robin Hood Holiday Park in Rhyl, Denbighshire, last Saturday. They had booked a £560 week-long stay and were due to check out today, but say they were told to leave early, which they did on Wednesday night.
Among the issues they faced were finding toothpaste in the sink, urine in the toilet, a sewing needle in the carpet and no running water in the food kiosks. Nicola said she left a note for the cleaner to point out the issues in their caravan – but claimed her request was ignored.
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Nicola told North Wales Live: “There was toothpaste in the sink, pee in the toilet and hair in the shower. I requested a cleaner to come and sort out the caravan. I left some notes to show the cleaner what was needed. But she didn’t look at the notes. She hoovered the floor and left everything else.
“I had to go to reception to complain but by then there were no cleaners left. I would have done it myself and requested some cleaning products as I was not going to buy them.” Nicola said that in the end, a “lovely” lady arrived to solve the issues in the caravan.
But the issues didn’t end there, as there was no running water at two food kiosks – one selling ice cream and the other pizzas – on the site last Monday and Tuesday. Nicola, of Port Talbot, runs a burger van and pointed out it had to be running water. She said that on one day, her relative went to Alton Towers “just not to be at the park.”
Eventually Nicola said “sort kind of customer service manager” met her group to discuss about their problems – but claimed her group was eventually asked to leave. She said: “It’s been horrendous. We were thrown off the site without a reason why. I was told if we left we would get a refund.”
The mum said the group left the caravan park at 10pm on Wednesday and arrived home in south Wales at 3.30am. Due to their experience, Nicola said they will never return to the caravan park. She said: “It was the first time we have ever been to Rhyl. We book a different caravan park every year to give the kids more experience in going places.
“I would not book a holiday at a site like that again. I would go back to North Wales – towards Snowdonia (Eryri) way. We went horse riding and there was a holiday let on a farm (which they could use in future). (But) we would go past Rhyl with our eyes closed.” Nicola says she has been offered a two-night refund which is “unacceptable”.
A Lyons Holiday Parks spokesman told North Wales Live there were issues which were resolved: “We did have an issue with a burst main water pipe which did have to be repaired. We carried out the repair and operated in line with requirements. We did also have bottled water available for our guests.
“This guest did report issues on Sunday to reception and was offered upgraded accommodation and many alternatives which were refused. Our housekeeping team resolved all issues with the accommodation that afternoon.”
The spokesman added: “Although we will not comment directly on the circumstances which prompted us to ask the guest to leave, a full refund will be issued and we have been in contact with the 3rd party operator today. We do not take decisions to asks guests to leave lightly, however in this situation we feel it was warranted.” They added that the caravan park, which has been open for over 100 years, has “very positive” feedback from their guests.
The Mirror has contacted Lyons Holiday Parks for further comment.