Marcus Daniels, a former flight attendant who spent five years in the job, claims that airlines are too afraid of offending passengers to resolve an apparently longstanding toilet-related issue
A former flight attendant claims that airlines are afraid of teaching passengers how to use toilets properly, for fear of offending them.
Marcus Daniels spent five years working the aisles at 30,000 feet. He loved his job, but not all aspects of it. Marcus says he was disgusted on multiple occasions by messes left behind by passengers. He believes many of these incidents occurred because some flyers were unfamiliar with these types of toilets, and he noticed a trend emerging on certain routes.
“On those flights, passengers will defecate on the floor, and you just do your best to smile and not say anything. You get used to it after a while and can start mentally preparing yourself for those flights,” Mr Daniels said.
The flight attendant added that the language barrier made it difficult to address this delicate topic with passengers.
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“It would be great if there were visual guides showing how to use the toilet properly, rather than just guides for flushing,” he added, according to the Daily Mail.
Daniels recalled one occasion when he had to lock off the toilet for the remainder of a flight after a passenger repeatedly urinated on the floor. “Airlines are very particular about how they communicate with customers because they don’t want to offend anyone,” he said.
In other plane-toilet news, a flight attendant recently revealed that birdsong is now being played in lavatories to mask embarrassing “toilet sounds.” KLM attendant Esther Sturrus posted a video on TikTok demonstrating this new feature inside the bathroom of a brand-new Airbus A321neo.
Sturrus, 24, who has worked for the Dutch airline since 2020, laughed as the sound of birds chirping filled the space. Since summer 2024, KLM has gradually replaced its Boeing 737 fleet with A321neos, according to its website.
“The birdsong definitely catches people by surprise the first time. You’re expecting the usual hum of the engines or total silence, and instead you’re suddenly surrounded by chirping birds. The idea behind it is to make the onboard experience a little more soothing and enjoyable, even in the smallest and most unexpected places,” said Sturrus, who is from Rotterdam.
“The birdsong gives a sort of spa-like vibe. Let’s be honest, it also nicely covers the classic toilet sounds, so it might just be functional too. I found it unusual and amusing and just had to capture the moment. It’s little touches like these that show how much thought can go into even the tiniest details of a flight experience.”