When trying to load the HSBC app, some frustrated users are being greeted with a message that reads: ‘Sorry, some of your information isn’t available right now. Try pulling down to refresh the page.’
HSBC and First Direct mobile banking apps appear to be down with some customers unable to access their accounts.
When trying to load the HSBC app, some frustrated users are being greeted with a message that reads: “Sorry, some of your information isn’t available right now. Try pulling down to refresh the page.”
Outage tracker DownDetector shows over 4,700 complaints were logged at around 11.30am for HSBC. Its sister bank First Direct, which has less customers, has received fewer complaints.
Customers have been complaining on social media, with one person posting: “App is not working at all, accounts are not showing. Very concerned right now.”
Another said: “What’s going on with my mobile banking right now I was expecting money in I’m going on holiday and the app is having issues.”
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A third person asked: “Is online banking down as I can see any info on phone or online?” A fourth commented: “Your mobile app and online services are down, I’m not able to transfer money to my other accounts. What’s going on?”
HSBC has confirmed it is experiencing issues with the following post on X, previously known as Twitter: “We understand some customers are having issues accessing banking services right now.
“We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.” The Mirror has contacted HSBC for additional comment.
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