The only way in and out of the beachfront Vivemar Hotel near Torremolinos is through the garage car-park entrance for more than 200 guests as staff say they are ‘rushed off’ their feet
Nearly 200 holidaymakers at a seafront Costa del Sol hotel have been prevented from leaving via the front door – after local police said it was operating without proper licences were ordered by town hall bosses to seal it up.
Tourists staying at the four-star hotel in the popular resort of Benalmadena Costa near Torremolinos are having to exit the establishment via a ground-floor garage. Details of the extraordinary situation emerged today after police padlocked the main entry door to the Vivemar Hotel using steel cables and put a large notice on the entrance saying ‘Precintado’ or ‘Sealed Off’ in English.
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A receptionist at the hotel, which used to be called the Vistamar Hotel, said this evening when asked if any British or Irish guests were holidaying there: “I’m a bit rushed off my feet at the moment to check where our clients are from but I’d say there would be because we’ve got a bit of everything.”
“There’s almost 200 tourists staying here at the moment because we’re nearly full. The police came this morning and sealed the front door.
“At the moment the only way in and out of the hotel for staff and guests is the garage car park.” She denied reports guests had been stopped from using the swimming pool, insisting it was open as normal.
Benalmadena Town Hall could not be reached last night for comment. But a spokesman told respected local paper Sur that they had instructed town hall-employed local police to seal off the front entrance after failing to find any sign of the hotel in an official regional tourist accommodation register.
Raul Campos told the newspaper: “We have asked in the Junta de Andalucia’s Tourism Department and they say the company that operates the hotel is not in the official register. That means it can’t be officially opened as it does not have the proper documentation.”
He went on to insist council officials had warned the hotel management about today’s police action at the end of March. Manager Alberto Tusquellas, who a hotel receptionist said this evening was in meetings and unavailable, has blamed things on a ‘red tape’ hiccup.
He told local press a Spanish firm called Vive Resort Management SL began operating the hotel around a year ago with a sublease agreement using a previous operator’s registration number which had now been revoked because of a bureaucratic problem they were trying to fix.
The hotel operator’s version of events has been contradicted by the building’s owners who said the sublease was the subject of ongoing civil and criminal court action after they discovered the company they had signed a contract with to run the hotel had agreed to sublet it to another firm without their knowledge.
The claim of the owner, identified locally as María Jose García Vargas, could not be independently verified last night. The hotel receptionist insisted this evening: “The swimming pool is still open and the guests can use it as normal.
“The car park the guests are having to enter and exit the hotel via is a closed building but it’s on the ground floor.” The seafront Vivemar Hotel describes itself online as a 138-room hotel with modern facilities.
Online travel websites say it has a “lush garden” and guests can “relax by the seasonal outdoor swimming pool.” One adds: “The on-site restaurant serves Mediterranean cuisine for dinner, complemented by a bar for refreshments. A buffet breakfast is available each morning, providing a perfect start to the day.”
One recent guest writing an online review said: “The cleaning leaves much to be desired. Old room furniture and broken curtain fall out when you try to open the balcony door. I don’t recommend it to my worst enemy.”
Another wrote: “No towels or bed sheets on the first day. It was hard to order even toilet paper. Little cleaning. Bathrooms don’t do them daily. The dryer was broken. The reception service is abysmal and the buffet is poor quality. Not recommended.”