The family had a ‘holiday from hell’ at Butlin’s in Skegness after finding blood on the mattress, leftover beer bottles and more unpleasant discoveries
A family’s trip to Butlin’s ended as a “nightmare”, with the unhappy customers making a string of unpleasant of discovering, they have claimed.
Tiffany Martin from Strelley was left aghast during her recent trip to Butlin’s in Skegness. The mum claimed that she found blood on the mattress and encountered leftover beer bottles outside following an adults’ “big weekender” event.
Having booked their four-night break for just over £90, Tiffany, her partner, and children were keen for some quality time together, expecting the high standards they’d experienced over their 17-year history of visits to the resort.
The horror began almost immediately upon arrival, with Tiffany claiming that she found beer bottles with Budweiser, disposable vapes, and even a rogue pair of handcuffs scattered around their accommodation—relics from the previous weekend’s adult festivities that remained unattended days into her stay.
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“Obviously they had had an adults’ weekend the weekend before and there were bottles with Budweiser, some still with beer in, right outside of the apartment and no one came to pick it up despite me telling them it was there,” Tiffany told Lincolnshire Live.
Her dissatisfaction grew when entering their supposedly ready room, only to be greeted by untucked beds—a surprise giving the typically impeccable preparations she had become accustomed to.
Tiffany was shocked to find coffee splattered down her fridge front and uncleaned dishes in the dishwasher upon inspecting her holiday apartment. One of her children discovered a “soaking wet” bed, which cleaning staff agreed to replace.
However, Tiffany noted stains on other mattresses too. The holidaymaker, aged 43, lamented: “It’s not what you want when you go away for a family holiday.”
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Now, Tiffany is keen to advise others to inspect their beds thoroughly, saying: “You don’t think to do it, you just think it will be really nice, but just check it as you don’t want kids sleeping on that.”
Tiffany, a loyal customer of Butlin’s for over 17 years, expressed her disappointment: “It never used to be like it. It used to be lovely, and just lately, it’s got really bad, and I don’t know why. I don’t know if it’s because they are focusing on adult weekends and it’s not really about the kids anymore, but it doesn’t seem to be how it used to be.”
In response to the claims, Butlin’s quickly addressed the family’s grievances and presented a £45 voucher for goodwill, which Tiffany said they have rejected. She also expressed frustration about the rebranding of accommodation titles, which she found frustrating.
“They changed the names so when I booked it, I didn’t realise where I was and ended up right at the bottom of the resort.” This proved a particular problem as she has mobility challenges due to a spinal issue.
Feeling that these continuous problems “ruined the holiday” the family decided to cut their break short and leave on Thursday, May 1.
A spokesperson for Butlin’s said: “We’d recommend any guests needing additional support use our dedicated specialist booking team to ensure we can accommodate their needs when on resort. In this case, the guest booked directly via our website and we were unable to move them once on resort. We’re very sorry for the experience this guest had with their accommodation which falls well below our standards and as an apology we’ve offered a gesture of goodwill.”