The Ryanair flight from Marrakech Menara Airport in Morocco to London Stansted Airport encountered a “minor technical issue” – and passengers, including Keyaan Adediran, were delayed
A Ryanair passenger described his “quite scary” experience following the plane’s “minor technical issue”.
Keyaan Adediran, 20, was on the sweltering plane after it became marooned on the tarmac for nearly one hour before take-off. It was delayed – with all the passengers aboard – at Marrakech Menara Airport in Morocco due to the glitch, which impacted the air conditioning.
And so holidaymakers were left sweating inside the jet, which Keyaan jokingly compared to a sauna. However, the tourist soon found the experience “honestly quite scary” as the air con reportedly continued to blow out heat while the plane for Stansted Airport was stranded.
Ryanair says the aircraft doors remained open during the delay and passengers were remained onboard to ensure the flight was ready for the earliest available take-off slot in Morocco.
READ MORE: British Airways tourist ‘vomited on family and spat wine at them’ on Heathrow flightREAD MORE: Jet2 passenger hopes £300 tattoo will help him bag FREE holiday from airline
But Keyaan, who is a student, said: “The incident felt like a lack of organisation and preparation. It was honestly quite scary.” The aircraft doors were open but temperatures in Marrakesh on Sunday August 17 – the day the issue happened – peaked at 45C.
“There were kids and old people struggling from the heat. They got tended to well by the attendants,” Keyaan, who is from Oxford, continued.
“The heat lasted for the entire duration of while we were grounded and for about 10 minutes after take off. But after that point it got extremely cold and me and everyone else I spoke to were shivering throughout the remaining three hours.”
Ryanair said the flight on Sunday was delayed by 52 minutes due to the technical problem. Water was available to passengers upon request, the budget airline continued.
A spokesperson said: “This flight from Marrakesh to London Stansted (17 August) was delayed 52 minutes ahead of take-off due to a minor technical issue with the aircraft, which impacted the air conditioning.
“To ensure the flight was ready for the earliest available take-off slot, passengers remained onboard. During this time, the aircraft doors remained open, and water was available to passengers upon request.”
Flight delays have been topical this month with Brits continuing to head abroad for their holidays. One tourist who was delayed more than four hours after two easyJet planes collided into each other spoke of her “frustration” at only being given a £3 food and drink voucher by the airline.
- If your flight is delayed or cancelled, you are entitled to compensation, depending on how long the delay has been. Nothing in life is ever that simple, of course! Airlines have a knack for trying to get round the law that governs compensation for flight delays and cancellations. So knowing how the rules work can help you fight back if you get fobbed off.