Issues are being reported by employees using Sage Payroll after many said they were unable to access their money on payday – the company said it was ‘currently investigating’
Payday could be delayed for millions of people in Britain after a major payroll system crashed in a ‘global’ outage.
Users of the Sage system have reported being unable their accounts on the system today – meaning they cannot receive this month’s pay. Sage Payroll is a cloud-based software platform that manages payroll management for around six million businesses in the UK and multiple countries around the world, allowing bosses to create employee records, calculate payments and deductions, and submit payroll information to HMRC. It also offers an HR management system.
Sage’s online dashboard currently displays a “partial outage” across North America, Europe and the Asia Pacific. The company said in a statement: “We have identified a global issue impacting a subset of customers trying to log in to access the service. We are currently investigating.”
Some employees who receive their payslips through the software have taken to social media to voice their frustration. One wrote: “Why can’t I get onto SageIntacct! It is monthend and end of term! ‘We are currently investigating’ is not good enough!”.
It is only the latest major tech outage leaving people in the UK unable to access their money.
In late February, thousands of customers with major banks, including Lloyds Bank Halifax, First Direct, and Nationwide, saw major issues with their online banking apps – with many left completely unable to access their accounts.
The banks impacted also included Bank of Scotland and TSB, with all groups experiencing issues with their online and mobile apps. The majority of customers reported having issues accessing their mobile and online banking, and some also had issues making payments.
A TSB spokesperson told the Mirror at the time: “We apologise for the issues that some customers experienced logging into our mobile app and online banking earlier today. Service has now resumed, but if any customers experience further issues then please get in touch.”
A Lloyds Banking Group spokesperson meanwhile told the Mirror: “We know some customers are having issues with internet banking and our apps. We’re sorry about this and we’re working to have it back to normal soon.”