Sky’s NOW broadband platform has confirmed some important changes and not following advice could put customers at risk.
An important broadband alert has been issued to UK homes and it’s vital some check their Wi-Fi router without delay. The latest warning has been released by Sky’s NOW internet service due to some older internet devices losing support for vital security updates.
Messages are currently being sent out to customers urging them to make some simple checks and password changes in a bid to reduce “the risk of security threats”.
For those unware, all Internet Service Providers (ISPs) release patches, bug fixes and software upgrades to routers in a bid to keep them running smoothly and free from cyber issues.
Sadly, some NOW products are losing this type of support over the coming weeks and months.
NOW says that hubs will continue to work, but those keeping them in their homes should change the Hub admin password as soon as possible.
NOW has also confirmed that no replacements will be sent out should the device break. Those affected by technical issues will either need to move over to Sky’s products or leave completely and switch to a new ISP.
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“Please note, your Hub is no longer receiving security and service updates, or will stop receiving security updates by 2025,” NOW said in an email seen by ISPreview
“However, your Hub will continue to work as normal and will keep you connected to the internet.
“We recommend, as a minimum, changing your Hub admin password to reduce the risk of security threats. This won’t change your WiFi password, just the password used to check your Hub details … From July 31st 2025, should your Hub develop a fault, we unfortunately won’t be able to provide a replacement.
“If this happens, don’t worry, you’ll be able to end your service immediately without any termination fees.”
Any NOW customers worried by these changes might be best talking to the provider to see what the options are. Sky has range of rival products with prices starting from £26 per month. The firm’s speeds to from basic 61Mbps downloads right up to blisteringly quick 900Mbps which would allow a user to download a movie in under 40 seconds.