Sky is dishing out free movies to apologise for the recent Q box issues.
Thousands of Sky Q customers had a pretty rough time this month when their boxes suddenly stopped working. Many rushed to social media to complain of issues, including frozen devices and error messages displayed on the TV screen. Sky became aware of the problems and quickly released a fix, but some faced days of disruption due to boxes needing to be restarted and reset.
These types of Sky outages are incredibly rare, but with Q being such a popular set-top box and so many left unable to watch TV, it became a nationwide talking point that clearly angered a lot of users.
Sky has since released a number of updates to say sorry and even sent a text apologising to users hit by the glitch.
Now, in a bid to get things back on track, Sky has issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie.
“We’re extremely sorry if you experienced disruption to your Sky Q services recently,” Sky said.
“On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services.
“We’re gifting you a Sky Store Buy & Keep movie — it’s our way of saying thank you for bearing with us.’
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Movies available as part of the offer include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer.
Grabbing this bonus is simple. Sky Q customers can just click on Sky Store from the homepage. Then they will see a ‘Your Sky Store gift on us’ tile at the top.
It’s then just a question of picking a film. “Once downloaded, this is yours to keep forever,” Sky added.
The only thing to be aware of is that users need to make their gift selection before 31 May.
Along with dishing out free movies, Sky is also reminding anyone still seeing Q box issues to give things a reboot.
If you’re still experiencing disruption to your Sky Q services, you need to try the following steps:
• Switch off your Sky Q box at the mains.
• Wait for 30 seconds.
• Switch it back on to restore services.
• Please also reboot your main Sky Q box if you’re having problems with a connected Mini box.
Hopefully, this will fix things and get your viewing back to normal.