Some Sky users are having difficulties accessing the popular Netflix app from their devices with Sky working on a fix.

If you use Sky and have suddenly found you can no longer tune into the Netflix app it seems you are not alone. Users of Sky Q set-top devices have been complaining that they are faced with an endless spinning red circle when trying to binge on boxsets or settling down for a movie night. The issues mean the app never loads and content can’t be viewed.

“Is there a fault with Netflix?? I’ve been unable to watch for 3 evenings,” said one Sky customer named Karen in a post on X (formerly Twitter ).

Another user named Copper also confirmed, “Netflix won’t load. Just red circle spinning.”

It’s unclear how widespread the problems are but it seems not everyone is affected by the glitch. Mirror Online has tested the Netflix app on our Sky Q box and it is working as normal.

Sky has now said it is aware of the problem and is working on a fix. The firm has also apologised to users who are having difficulties.

Speaking to GB News, Sky said: “We understand that some Sky Q customers are experiencing issues with Netflix and we apologise to anyone who has been impacted. Our teams are working hard to resolve the issue as quickly as possible.”

In response to customers complaining online, the Sky Help Team has also confirmed that an update could be coming soon. “Rest assured our support teams are working on this. A newer version of the app will be released ASAP,” the support service said.

Sky first launched the Netflix app on Sky Q all the way back in 2018 with the streaming platform now included in many plans purchased by users. The integration has been hugely popular with content recommendations and a simple way to watch the service without needing another device just some of the reasons customers love it.

Sky says affected users can still tune in via other devices such as smart TV apps or mobile devices/laptops.

If you have been hit by the issue, one user has also posted a workaround which might help fix the Netflix gremlins. Mirror Online has not tried this fix but some have said it works.

• Sign Out of device through a Web Browser:

• Log into Netflix via the web browser.

• Highlight your profile picture (Top right corner).

• Click on Account.

• Under the Security and Privacy option, click on ‘Manage access and devices’.

• Select the device name: (it may be called SkyQ ……or Sky UK Set-top box).

• Select–> click on the “Sign out” option on the SkyQ ……or Sky UK Set-top box.

• Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.

• Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.

• Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Mirror Online will update this article as soon as we hear more and if Sky issues an official fix.

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