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Sky has announced plans to axe 2,000 jobs at its customer service centres – around 7% of its workforce. It comes as part of wider plans for the telecoms giant to close its Stockport, Sheffield and Leeds Central contact centres.
Its operations at Dunfermline and Newcastle would also be affected.
The broadcaster said in a statement on Sky News: “We’re transforming our business to deliver quicker, simpler, and more digital customer service. Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday tasks digitally.
“We’re investing in a new centre of excellence for customer service, alongside cutting-edge digital technology to make our service seamless, reliable, and available 24/7. This is about building a future-ready Sky that continues to put our customers and their needs first.”
This is a breaking news story. Follow us on Google News, Flipboard, Apple News, Twitter, Facebook or visit The Mirror homepage.