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England TimesEngland Times
Home » Southern Water users urged to keep daily task to ‘4 minutes’ amid hosepipe ban
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Southern Water users urged to keep daily task to ‘4 minutes’ amid hosepipe ban

By staff1 August 2025No Comments4 Mins Read

The south east and other parts of the UK depend heavily on regular rainfall to sustain their reservoirs and groundwater

A spray gun garden hose head turned on with water coming out.
Hosepipe restrictions have been enforced amid a lack of rainfall in the UK(Image: Adam Gerrard / Daily Mirror)

Millions of people are facing hosepipe and sprinkler restrictions amid dwindling water supplies in the UK. Southern Water, Thames Water, South East Water, and Yorkshire Water are among the companies that have enforced such restrictions, stopping hose use for activities such as filling paddling pools and watering plants.

Now, many Southern Water customers are receiving a crucial letter that explains the rules enforced while suggesting other ‘small changes’ that could make a ‘big difference’. The advice is particularly relevant to residents of Hampshire and the Isle of Wight, where bans are currently in place.

The Southern Water leaflet summarises three key points: “Turn off the tap when brushing your teeth. Keep showers to 4 minutes when you can. Use the eco mode setting on your dishwasher.”

Leaflet side 1 of Southern Water hosepipe advice
Southern Water has issued this specific leaflet to residents in Hampshire(Image: Lauren Haughey/Southern Water)

The south east and other parts of the UK depend heavily on regular rainfall to sustain their reservoirs and groundwater. With the Solent and South Downs region now classified as experiencing ‘prolonged dry weather,’ its water system is under strain, particularly given the high population density in the area.

Guidance on Southern Water’s website also explains: “In addition, the UK’s population density puts extra pressure on water supplies in certain regions, especially the south east, where it’s generally drier than the rest of the county.

“With extended periods of warm, dry weather becoming increasingly common, we’re investing in new water sources, like water recycling plants and new reservoirs, like the one at Havant Thicket, to address the shortage.”

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Like many other water firms, Southern Water doesn’t know when the ban will be lifted, but said customers would be informed when it occurs. In its Hampshire postal information leaflet, the company added that it is doing everything possible to protect water supplies this summer.

“In the last 12 months, we’ve repaired over 7,000 leaks in Hampshire, saving millions of litres of water – and we’re planning to match that again this year,” it reads. “In fact, we’ve reduced leakage by 20% and are now fixing more leaks, faster than ever before – using everything from smart tech and drones to dogs specifically trained to detect leaks in rural areas.”

Leaflet side 2 of Southern Water hosepipe advice
Anyone not exempt and caught violating a hosepipe ban could face a fine of up to £1,000(Image: Lauren Haughey/Southern Water)

Although Southern Water customers in West Sussex, East Sussex, and Kent are not currently subjected to hosepipe restrictions, they are still urged to ‘use water wisely’. The firm also stressed that people on its ‘Priority Services Register with medical or mobility needs, including Blue Badge holders and those on our WaterSure tariff, are exempt’.

However, its online advice added: “Anything you can do to reduce or avoid hosepipe use would be greatly appreciated.” Anyone not exempt and caught violating a hosepipe ban could face a fine of up to £1,000 under the Water Industry Act.

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What does a ban mean?

During a ban, Southern Water highlights that you generally must not use a hosepipe for:

  • Gardening (including a sprinkler system)
  • Washing cars
  • Cleaning windows or patios
  • Filling swimming pools, hot tubs, or paddling pools

For more information on the Southern Water hosepipe ban, visit its website here. To learn about other enforced hosepipe bans, check the websites of South East Water, Yorkshire Water, or Thames Water.

Have you got a story to share? Get in touch at [email protected]

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