Sky users have been having issues with their devices since last night. Now there’s advice on how to fix the gremlins.
If you’ve been suffering from issues with your Sky TV box, you aren’t alone. A massive outage hit this popular TV platform last night with thousands left unable to watch their favourite shows, view movies or binge on a boxset. The problems, which affected Sky Q, included error messages on the screen and things completely freezing.
Sky has now apologised for the issues and has confirmed things should be back to normal.
In a message sent to Mirror Online, Sky said: “We’re sorry some customers had trouble accessing Sky Q last night. The issue was quickly resolved, and service has been restored.”
Although the satellite system is back online, some people are still having trouble. Social media remains full of posts saying Sky Q isn’t working.
Speaking on X, one user said: “My Q box keeps shutting down since yesterday. I turn it off it reboots and works.”
And another added: “Sky Q box still down. Unable to contact Sky by phone as they have stopped answering. What’s going on?”
Sky now says there’s a simple fix. Yes, the old trick of hitting the power button should sort things out.
If your Sky Q box is still stuck in standby, the solution is to switch it off at the power socket for 30 seconds and then turn it back on again. This should restore the service and end the errors.
Give it a go – it might give you TV in time for the weekend.
It’s worth noting that last night’s problems didn’t affect devices that use the internet to beam content to the big screen. Those with Sky Glass and Sky Stream have been able to continue watching content without any errors.
Issues with Sky systems are rare, and this is one of the first times Sky Q has been hit by serious gremlins.