The latest Ofcom stats are out and here are the best and worst broadband, TV and phone providers when it comes to complaints.
The latest stats have arrived, and we now know who is winning and losing when it comes to broadband. Ofcom has just released its very latest figures for complaints and it’s bad news for those signed up to TalkTalk. The UK internet Service Provider (ISP) has come bottom of the charts, with it receiving the most gripes compared to its rivals.
Ofcom’s report shows that TalkTalk gets 13 complaints per 100,000. It might not sound too bad but that figure is more than double the moans made to BT-owned Plusnet.
Confirming the news, Ofcom said: “TalkTalk was the most complained-about broadband provider, with complaints figures remaining at similar levels to the previous quarter.
“Plusnet was the broadband provider that generated the fewest complaints.”
Virgin Media wasn’t far behind TalkTalk with the ISP getting result of 12. This was followed by EE, Vodafone and and BT who all scored 11.
HERE ARE THE ALL SCORES FROM OFCOM ABOUT BROADBAND
PLUSNET • 5 complaints per 100,000
SKY • 7 complaints per 100,000
NOW • 9 complaints per 100,000
BT • 11 complaints per 100,000
VODAFONE • 11 complaints per 100,000
EE • 11 complaints per 100,000
VIRGIN MEDIA • 12 complaints per 100,000
TALKTALK • 13 complaints per 100,000
In response to Ofcom’s stats, a TalkTalk spokesperson said: “We’re very disappointed with this latest report and are working hard to improve how we handle customer complaints as well as reducing the need for them in the first place.
“We continue to invest heavily in a range of projects focused on our customers, giving our frontline colleagues better tools to understand problems, and improving the way we communicate with our customers. We believe these efforts will be reflected in future reports.”
This latest update isn’t just about broadband. Ofcom’s team also looks into Landline, Mobile and Pay-TV complaints as well.
If you want the best Landline, Utility Warehouse wins with just 1 complaint per 100,000. Sadly EE and TalkTalk both came bottom of the league with a score of 8 complaints per 100,000.
Those paying for TV might want to switch to Sky with the provider winning in the Pay-TV category with just 2 complaints per 100,000. Virgin Media came with the worst score of all TV content providers.
Vodafone and Tesco both came out on top for Mobile with these platforms both getting the fewest complaints.
According to Ofcom, complaints about fixed broadband and pay-TV increased, and complaints about landline and mobile stayed the same, which clearly shows that service providers need to improve.
Speaking about the new stats, Natalie Hitchins, Which? Head of Home Products and Services, said: “These findings highlight just how many broadband and mobile firms are continuing to fall short of their customers’ expectations.
“Year after year, our research shows that smaller providers are outshining the biggest broadband and mobile firms and out-of-contract customers who switch could make significant savings. On average, out-of-contract TV and broadband customers could save £160 by switching and mobile customers could save £67.
“Any telecoms customers who are nearing the end of their contract and are unhappy with their current provider, or could stand to make savings, should not hesitate to vote with their feet and move to a different provider.”