A sign in a Greggs branch in South London has warned customers that they will be refused service if they do not remove their headphones when being served
A certain Greggs outlet in Croydon, South London, has caused a stir by refusing service to customers who don’t remove their headphones or hang up their phones while being served. The message from the bakery chain is clear, as spotted on a sign in the shop which warns: “When in queue, remove your headphone/AirPods and come off phones or we may have to refuse service.”
A member of the staff at the South London branch explained to The Sun why they’ve had enough: “We get more and more customers coming in who seem to be lost in another world. We try to be helpful and get everyone served quickly during busy times but it’s impossible if customers can’t hear a word you’re saying. The sign is pretty blunt but we have no option.”
Although an insider at Greggs commented that this tough stance isn’t a company-wide policy, there was no official word from the chain, reports Birmingham Live.
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Additionally, the frustration spilled over onto the internet, with a disgruntled employee posting a plea online: “Can people please stop talking on the phone when placing an order!
“It’s rude to workers because we have to wait until you stop. I have got to the point where I will just ask what we are required to. I do not care if it interrupts your call, I am not going to wait for you to finish when there are people behind you. Stop doing it.”
