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Customers at Marks & Spencer have been left frustrated as its contactless payment system has gone down, and
M&S customers started reporting issues with its contactless payment system this afternoon, with the retailer unable to accept contactless payments or process click and collect orders across a number of its UK stores. Several people have complained on social media, with the retailer being forced to issue an apology.
One person wrot on X – formrlly Twitter – this morning: “What is going on this morning seems to be a large outage across your stores. Currently waiting outside Purley Cross absolutely no updates.”
Another added: “I’ve tried to return some clothing to the Camden store and have been told that your WiFi has been down company wide since Saturday so I can’t return them. Nothing on social media about this – is it true? Now need an extension on return time as going away.”
A third shared: “In a queue with 10 customers at @marksandspencer, I was the only person remaining when they announced that their contactless service was not working on their card machine. Welcome to a world where they will stop you from using facilities whenever they want. Cash.”
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M&S reassured shoppers that its technical teams are currently working to fix the issue, with the hope that it will be fixed before too long. although it is unknown how long this will take. In response to one frustrated shopper on X, M&S wrote: “I’m really sorry about this! We are experiencing some technical issues, meaning that we cannot accept contactless payments or process click-and-collect orders. We are really sorry for any inconvenience and hope to resolve these issues soon.”
Another customer questioned how many stores were impacted, to which a spokesperson responded that sites would remain “open today” despite the payment problem.
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