Around 66% of the overall reports were for mobile banking, 25% were for mobile login, and 9% were for online banking. Although the number of reports has started to drop, they continue to remain in the thousands
Natwest’s banking app has gone down, with thousands of customers locked out of their accounts and unable to send payments this morning. Reports of the issue started at around 9am.
By 10am, the Downdetector website – a system that monitors power outages – had over 3,000 reports of issues related to Natwest’s banking app. Around 66% of reports were for mobile banking, 25% were for mobile login, and 9% were for online banking. Although the number of reports has started to drop, they continue to remain in the thousands.
Customers online report that when opening the app, they are met with a message stating “an error has occurred.” The message continues: “Our mobile app is currently unavailable. We’re sorry for any issues caused and we’re working hard getting everything back up and running for you. In the meantime, please use Online Banking.”
Natwest customers took to social media to share their frustrations this morning. One user wrote: “My Natwest app isn’t working. Your service status page says ‘service working normally’ where it clearly isn’t. My internet works perfectly fine hence this tweet from the same device.”
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Another fumed: “NatWest Mobile Banking App is down … BUT WHY do they make you check whether it’s a fault at your end and their status page makes out everything’s ok when it isn’t? @NatWest_Help @NatWestGroup #natwest they’ve shut all the branches forcing travel to the big cities WHATS THE POINT.”
While a third added: “Anyone else having trouble accessing the NatWest online banking app? @Natwest_Help it’s not ideal to lock people out of their accounts during a cost of living crisis.”
Another angry banking customer added: “Another day another service outage…. Starting to get used to bad service to be honest. Now might be the best time for me to switch banks.”
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The high street bank has confirmed that problems started at around 9:13am, and that it affected customers using the Natwest banking app.
A bank spokesperson said: “We are aware that customers are experiencing difficulties accessing the NatWest mobile banking app this morning. We’re really sorry about this and working to fix it as quickly as possible. Customers can still use online and telephone banking or visit a branch.”
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