The most complained-about broadband suppliers have been revealed, and here are the best and worst.
The very latest UK broadband stats are in and we now know the winners and losers when it comes to overall complaints. The new data has just been released by UK regulator Ofcom and it appears that NOW broadband and TalkTalk are coming bottom of the charts with both scoring below the industry average.
“The most complained about fixed broadband providers were NOW Broadband and TalkTalk. NOW Broadband saw an increase, and TalkTalk saw a decrease in their complaints per 100,000 subscribers compared to the previous quarter,” explained Ofcom
Strangely, Sky – which actually owns NOW broadband – came in 2nd place with a score that makes it one of the least complained about suppliers.
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Getting the top spot was Plusnet, with the BT-owned provider seeing the fewest gripes from its users.
Here’s the full list of winners and losers
FULL BROADBAND RESULTS
PLUSNET • 5 complaints per 100,000
SKY • 6 complaints per 100,000
BT • 10 complaints per 100,000
VODAFONE • 11 complaints per 100,000
VIRGIN MEDIA • 11 acomplaints per 100,000
EE • 12 complaints per 100,000
NOW • 13 complaints per 100,000
TALKTALK • 13 complaints per 100,000
Along with checking out broadband complaints, Ofcom has also released figures about Landline, Mobile and Pay-TV gripes.
Virgin came bottom of the pile for Pay-TV whilst TalkTalk also performed badly for landlines. Once again, Sky got top marks across the board with the least complaints in categories including Mobile and Pay TV.
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HERE ARE THE FULL PAY TV RESULTS
SKY • 2 complaints per 100,000
TALKTALK • 2 complaints per 100,000
BT/EE • 6 complaints per 100,000
VIRGIN MEDIA • 7 complaints per 100,000
HERE ARE THE FULL MOBILE RESULTS
SKY • 1 complaint per 100,000
TESCO • 1 complaint per 100,000
EE • 2 complaints per 100,000
VODAFONE • 2 complaints per 100,000
THREE • 3 complaints per 100,000
O2 • 4 complaints per 100,000
If any of this has made you think it’s time to ditch your supplier then it’s always good to shop around.
“These findings paint a similar picture to Which?’s research showing that the UK’s biggest mobile and broadband providers are being outperformed by smaller rivals,” said Natalie Hitchins, Which? Head of Home Products and Services.
“Telecoms customers shouldn’t have to put up with slow speeds, poor signal or substandard customer service. Our research shows that TV and broadband customers could save £160 per year by switching and the average mobile customer could save £67.
“Anyone who is nearing the end of their contract and is unhappy with their current provider should not hesitate to vote with their feet and move to a different provider with better customer service and a faster connection.”
