Was your flight or packaged holiday cancelled due to the pandemic? If you booked with British Airways (BA) you may still have vouchers attached to your account
If your holiday plans were thrown into chaos thanks to the pandemic, you may have been offered some kind of refund. Many airlines offered to book passengers on to future flights, or receive some form of compensation.
British Airways (BA) offered guests either cash or vouchers if their flights were cancelled because of Covid, allowing them to re-book flights with ease as soon as restrictions came to an end. But almost five years since the first UK citizen tested positive for the illness, and many Brits have yet to use these vouchers.
Martin Lewis’ Money Savings Expert team have warned these BA vouchers will need to be used on travel before the end of September 2025, otherwise you will risk losing your balance. Here’s how to see if you have any voucher remaining, and how to use them up.
To use your voucher, you need to book and take a flight by 11.59pm on 30 September this year. This means your return flight needs to be in this window frame. Once you’ve chosen your flights, you’ll be able to redeem your voucher under ‘Apply an eVoucher’ section.
You can add up to four vouchers per booking, but cannot use them for extras like baggage or seat reservations. If you flight is more expensive than the amount you have in vouchers, you will need to pay the difference. For package holidays, you’ll need to call BA on 344 493 0787 (lines open 6am to 8pm, Monday to Sunday).
“BA previously said that customers with vouchers would need to take their flights by 30 April 2022,” the money site wrote. “Since then, the deadline has been extended four times. There’s a chance it could be pushed back again, but the safest option is to redeem your voucher in good time to ensure you don’t lose out.”
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If 2020 seems like a fever dream, you might not remember whether you have any vouchers with the airline. They should have been sent via email, so check your inbox (including Junk and Deleted). If you can’t find anything, enter your email address on the BA’s eVoucher site here should send you an email confirming your vouchers exist, and their worth.
“BA’s parent company IAG had at least €139 million in unredeemed vouchers as of the end of 2023 (the latest available data),” MSE added. “While that figure covers all of IAG’s airlines, BA is by far the biggest.”
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