Exclusive:
Having worked as a check-in agent at one of the busiest airports in the world, I know an airport hack or two, so I’ve listed a couple of useful tricks that might help you in your next holiday.
Working at the airport has made me realise that there’s no need to stress – or to show up four hours early to secure the best seats. With the UK school holidays, also known as half-term, coming up next week, here are some useful tips and tricks ahead of your holidays.
Although all airlines operate differently, and whether you travel frequently or not, it’s always good to know a few travel hacks to ensure your holiday starts smoothly. This comes in handy especially when you’re travelling with children, as it isn’t the easiest thing in the world. But thankfully, airlines are prepared to make your travel experience much more easier.
The following tips come from my personal experience as a check-in agent and what I’ve observed to work best for passengers. It’s a win-win for everyone and you’ll thank me later!
Book the window and aisle seat
If you’re travelling with a friend, partner, or family member, one common trick is to book one window seat and one aisle seat, leaving the middle seat empty in the hope that no one takes it.
From what I’ve observed, this works best towards the back of the aircraft, as most passengers prefer to sit closer to the front to exit the plane more quickly. So, if you’re not in a rush, this trick might just land you some extra space.
The truth about excess baggage fees
There’s nothing more frustrating than arriving at the airport with an overpacked, heavy suitcase and especially if you have no idea how much it weighs. That’s when the real stress begins.
Checked baggage weight allowances vary between 23kg and 32kg, depending on the airline and ticket fare. However, it’s important to note that no piece of luggage can exceed 32kg, as per UK airport regulations.
No one wants to leave items behind, especially if you’re travelling alone with no one to hand them over to. And yes, we see you trying to lift your suitcase slightly to reduce its weight on the scales – so don’t even try!
During off-peak seasons, if you’re lucky and the flight isn’t fully booked, the check-in agent may waive excess baggage fees if your bag is only slightly over the limit (usually up to 2kg). However, in cases where the bag is heavier than supposed to, exceptions can sometimes be made depending on the circumstances. At the end of the day, we’re all human and fellow travellers ourselves.
Secure an emergency exit seat
Everyone loves extra legroom, and aside from flying in premium economy, one way to get it is by sitting in an emergency exit row.
Unless a passenger has paid to reserve an emergency seat, there’s a high chance – I’d say about nine out of ten times – that some will still be available. However, you’ll need to be one of the first passengers at the check-in desk to secure one.
Bear in mind that sitting in an emergency exit row comes with responsibility, as you may be required to assist in an emergency. Also, some emergency row seats don’t recline, so keep that in mind when choosing your seat.
Last-minute seat changes
Online check-in doesn’t always offer the best seat selection, and let’s be honest, no one likes getting stuck in the middle seat. Many passengers try to change their seats at the check-in desk, but the best time to do this is just before check-in closes.
This is when all unclaimed seats, such as those from passengers who haven’t checked in, become available. If you politely ask the gate agents, they might be able to move you to a better seat. However, this trick won’t work if the flight is fully booked. In that case, your last chance is to ask the cabin crew once you’re on board, but don’t do it as soon as you get in the plane and wait until the boarding is completed.
Kindness goes a long way
Finally, one of the most important tips from my experience as a check-in agent: being nice can go a long way.
While good customer service is part of the job, it’s important to remember that check-in agents are human too. Travel can be stressful and expensive, but taking out your frustrations on the staff won’t do you any favours. In fact, in extreme cases, passengers have been removed from flights due to their behaviour.
On the other hand, if you’re polite and friendly, you’ll be remembered. Check-in agents may help you secure the best available seat, overlook minor excess baggage fees, and even prioritise you for boarding.
So, next time you’re at the airport, keep these tips in mind. Travel smarter, not harder!
