Ryanair has said that a passenger who forced a flight from Berlin to Marrakesh to be diverted 400 miles to Seville is being sued as it warned of “many consequences” for causing disruption
A Ryanair passenger who forced a flight to be diverted 400 miles due to “inexcusable behaviour, is being sued for more than £2,500 by the airline. And a warning has been made by Ryanair of the “many consequences” it is ready to deliver should passengers who cause disruption.
The unnamed traveller has also been slapped with a five-year ban on flying with Ryanair due to their disruptive behaviour on a flight, the airline revealed this month. Ryanair announced, on April 8 it had also launched legal proceedings seeking over €3,000 (around £2,582) in damages against the passenger who caused chaos on flight FR7124 from Berlin to Marrakesh on January 9.
The airline stated that the passenger’s “inexcusable behaviour” forced the flight to divert to Seville, over 400 miles away from its intended destination.
This disruption resulted in the offloading of the remaining 170 passengers and six crew members, causing unnecessary inconvenience, reported BelfastLive.
Ryanair’s website further states: “It is completely unacceptable that passengers who work hard to enjoy a trip away with family/friends are robbed of the pleasure due to one passenger’s failure to behave.”
As well as Ryanair having imposed a five-year travel ban on the disruptive passenger, the person has also been reported to the police in Spain and the aim is for a civil case to take place where airline carrier will be able to recover costs from the passenger.
The airline is keen to remind everyone of its “strict zero tolerance policy towards passenger misconduct”, vowing to “continue to take decisive action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights”.
A Ryanair spokesperson said: “It is unacceptable that passengers are suffering unnecessary disruption as a result of one unruly passenger’s behaviour.
“Yet this was regrettably the case for passengers on this flight from Berlin to Marrakesh in January last, which was forced to divert to Seville as a result of an individual passenger’s disruptive behaviour, causing €3,000 in damages.
“We have now filed civil proceedings to recover these costs from this passenger. This demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair’s zero tolerance policy, and we hope this action will deter further disruptive behaviour on flights so that passengers and crew can travel in a comfortable and respectful environment.”
