EasyJet said it would reimburse customers affected by the issue yesterday, which representatives said in a statement was due to “air traffic control restrictions”
EasyJet has blamed air traffic control restrictions for mass chaos sparked by cancellations at multiple airports earlier this week.
Customers with the airline were left stranded abroad or forced to arrange new flights amid the chaos on Thursday, with some people forced to fork out hundreds of pounds as they altered their holiday plans. It is believed that some people turned up in time to catch their planned flights only to be turned away.
Others lost booked paid time off, while one couple was left stranded in Malaga as flights were shuttered on both sides of the English Channel. Dozens of people took to social media to complain with easyJet, some sharing choice words with the airline on X, formerly Twitter.
A spokesperson for the airline said the cancellations were the result of Europe-wide issues experienced by air traffic control. Speaking to the Daily Mirror, they said the air traffic hiccups led to a “knock-on effect” on its services.
A spokesperson for the airline said: “Due to the impact of air traffic control restrictions in place across Europe for much of yesterday, like all airlines operating across European airspace, some of our flights were unable to operate with some knock-on impact on today’s operation.
“We have been doing everything possible to minimise the impact for our customers, providing hotel accommodation and meals as well as a refund or a transfer to an alternative flight and are advising customers they will be reimbursed for expenses should they need to make their own arrangements.
“The safety and wellbeing of our customers is our highest priority and while this is outside of our control, we are very sorry for the inconvenience caused.” The cancellations on Thursday weren’t easyJet’s first this week, with the airline having suffered another setback on Wednesday when a flight from Crete to Edinburgh was cancelled due to a “technical issue”.
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