Thousands of Three customers have been left without mobile internet and limited service. The network provider has more than ten million mobile customers across the UK.
Thousands of Three, iD Mobile and Smarty users are unable to make calls in a major outage affecting the mobile phone networks.
According to Downdetector, issues for the major phone service provider peaked at nearly 11,000 complaints. 85% of complaints registered showed problems with voice-calls, with another 15% saying they had no signal. The number of complaints dropped under 9,000 at 3.10pm before spiking again to 9,350 at 3.55pm. As of 4.10pm, the number of complaints was back down to 8,700.
Several Three subscribers have also turned to social media to indicate connectivity issues. iD Mobile and Smarty Mobile are also experiencing outages. One user said: “3 and Smarty has been down now for over 2 hours. No update on the 3 app, nor any update on their web pages. Total disregard for their customers.” Another disgruntled customer wrote: “Three’s website appears to be broken as well, though I did get through to a page where they said there’s an “issue” in my area and they’re working on it.”
iD Mobile said on social media: “Hey there, we’re aware of a network-wide issue affecting services. Unfortunately we’re unsure when this will be fixed, however, we’re reporting this to our teams and working to resolve this as soon as possible. We apologise for any inconvenience caused.”
In a statement, Three said: “We are aware of an issue affecting a small percentage of voice services and are working hard to fix it. Please accept our apologies for any inconvenience caused. Data services and 999 calls are unaffected, please bear with us”.
Maps of the outage on Downdetector show hotspots in London, Birmingham, Manchester and Glasgow – where the highest concentration of users are reporting issues. However, Three, iD mobile and Smarty aren’t the only services with users reporting issues.
According to Downdetector, EE, o2 and Vodafone have all seen a spike in users experiences outages this afternoon. Just after 3.15pm, EE outage reports spiked at 174, while o2 saw a spike of 124 at the same time and Vodafone saw two spikes of 85 – one at the same time as other network providers and a second at around 3.50pm.
In August last year, X users claimed were unable to get on the app, with thousands of people claiming it is down. Thousands of users in the UK and in the US reported issues accessing their accounts. The popular social network, still commonly referred to by its previous name, Twitter, encountered issues at around 8pm UK time, causing huge problems in the US and in the UK. People claimed they cannot access the For You page, view comments, or see posts on other pages.
